Age-Restricted Products Policy

Introduction:

Avant Goods is committed to upholding compliance with the Criminal Justice Act 1988 (as amended) and other relevant regulations in the United Kingdom concerning the sale of age-restricted products, specifically bladed items, including kitchen knives. This policy outlines our age verification and customer interaction procedures to ensure that these products are sold only to individuals aged 18 and over.

 

Age Verification Process:

We use AgeChecked, a well-established and trusted age verification service, to diligently confirm the age of individuals purchasing bladed items from our website.

• Automatic Age Verification: Orders are placed in the usual manner. During the checkout process, we employ an automatic age verification process to assess the eligibility of our customers. If the automatic age verification process successfully confirms the customer's eligibility, we will proceed with the sale of the product in the standard manner.
• Manual Age Verification:

  If the automatic age verification process is unsuccessful, a mandatory on-screen prompt will appear, instructing the customer to enter their age-related details manually. If the manual age verification process is successful, we will proceed with the sale of the product as usual.

  If the manual age verification process is unsuccessful, unfortunately, we cannot proceed with the order. You may wish to contact customer service for further assistance at info@avantgoods.com within 48 hours of placing the order.  If we do not hear from you within this time frame, the order will not be accepted, and a refund will be issued for the order.

• Cancellation and Refund: If both automatic and manual age verification attempts are unsuccessful, unfortunately, we cannot proceed with the order. The customer will be notified via email, and a refund will be issued for the order.

 

• Customer Cooperation:

  If the automatic age verification is unsuccessful and the manual age verification still awaits completion, a manual age verification link will be emailed to the customer. This link allows the customer 48 hours to complete the age verification process.

  If the manual age verification process is unsuccessful, unfortunately, we cannot proceed with the order. You may wish to contact customer service for further assistance at info@avantgoods.com within 48 hours of placing the order.  If we do not hear from you within this time frame, the order will not be accepted, the customer will be informed via email and a refund will be issued for the order.

 

Order Approval:

Avant Goods strictly adheres to a policy that ensures no orders for bladed items are approved until the age verification process has been successfully and conclusively completed. This measure is taken to uphold legal compliance and responsible retail practices, thereby guaranteeing the safety and satisfaction of our customers.

 

Delivery Verification:

• Our trusted delivery partners rigorously adhere to the 'Think 25' policy, which involves a vigilant age verification process. According to this policy, if, at the time of delivery, the recipient of the bladed items appears to be younger than 25 years of age, our delivery personnel will courteously and professionally request the provision of valid identification.
• This identification must conclusively demonstrate that the recipient is aged 18 or over, in compliance with the legal requirements set forth by the Criminal Justice Act 1988 (as amended). This approach serves as a robust additional layer of age verification to ensure the responsible and lawful distribution of age-restricted products.

 

Policy Review:

At Avant Goods, we are dedicated to maintaining the highest standards of compliance with the law and best practices concerning age-restricted products. We engage in periodic reviews of this age-restricted products policy to ensure our continued commitment to legal adherence and customer safety. These routine reviews are conducted to:

• Ensure Legal Compliance: We stay vigilant to changes in the legal landscape and promptly update our policy to align with any new or amended regulations, such as those outlined in the Criminal Justice Act 1988. This helps us remain at the forefront of compliance with age-restricted product sales regulations in the United Kingdom.
• Enhance Best practices: We believe in continuous improvement. Our policy reviews provide opportunities to enhance and optimize our age verification and customer interaction procedures, thus elevating the overall experience for our customers while maintaining the highest standards of responsibility.
• Adapt to Industry Developments: As the retail and e-commerce landscape evolves, we adapt our practices to reflect industry developments and technological advancements. This ensures that our age verification and sales procedures remain effective and efficient.

 

Customer Support:

We understand that customers may have questions or concerns regarding the age verification process, and we are here to assist and promptly address any inquiries. For more information, reach out to us at info@avantgoods.com.

 

Last updated October 24, 2023