Got questions? We've got answers.
Welcome to our FAQ page! Here, you will find answers to all of your burning questions about Avant Goods, UK home items, and home accessories sale online. If you can't find the answer to your question here, feel free to contact us, and one of our team members will be more than happy to help.
What is your returns policy?
If for any reason you are unhappy with your purchase, you have 30 days to return it. Just make sure the items are unused and in their original packaging. We'll give you a full refund for the returned item(s). To initiate a return, click the link to our returns portal here.
Which delivery services do you offer?
We provide two delivery options for your convenience:
Standard Delivery (3-5 working days):
However, from our experience it usually takes just a couple of days.
Free for all orders.
Express Delivery (1-2 working days):
Available for all products.
£5.99
Where is my delivery?
If you have chosen standard delivery, your order will arrive within 3-5 working days. If you have selected express delivery, your order will arrive within 1-2 working days. If you have not received your order after 5 working days, please reach out to us, and one of our team members will be happy to help track down your delivery. To track your order click here.
My order has arrived incorrectly – what do I do?
If you have received an incorrect order, please don't hesitate to contact us, and one of our team members will promptly resolve the issue.
Can I change my order once it has been placed?
Unfortunately, due to the way our orders are processed, it is not possible to amend or cancel an order after it has been placed.
What delivery service do we use?
We use Amazon's Logistics Network. Most items are shipped directly from our partnership with
Amazon from their warehouses. Amazon is exceptionally reliable, quick, safe, and trusted by consumers internationally. You can have peace of mind that your order is in good hands.
How can I track my order?
After your order has been dispatched, we will send you an email with a tracking number and a link to track your order. Alternatively, you can also directly input your Tracking Number on the carrier's website or click here.
Why has my product arrived in an Amazon box?
If your product has arrived in an Amazon box, it is because it was shipped directly from one of our
warehouses that we share with Amazon. This is done in order to get the product to you as quickly and efficiently as possible!
My item was received damaged; how do I return it?
If your item was received damaged, please take a photo of the damaged item and initiate a return using our returns portal here. Include any image of the damaged item through the returns process. Once we have received the product, we will issue a refund for the product in full. Please obtain a free proof of postage from the Post Office.
I have a question that isn't answered here – how can I get in touch?
If you have any questions that haven't been answered here, do not hesitate to contact us, and we would be more than happy to help answer any questions you may have. Please use our contact form or email us at info@avantgoods.com.
